RETURNS & REFUNDS
If for any reason you are not satisfied with your order, you can return orders with these characteristic:
1 - Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
2- Shoes with their dust bag and original shoe-box
3 - Communication need to be done within 10 days
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Item(s) must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, etc ) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, clients must follow the instructions above. MARZERI MILANO reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. MARZERI MILANO reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, MARZERI MILANO will deduct a 10% administrative/re-stocking fee from the refund.
Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.