If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 10 days of the merchandise's delivery date.
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. MARZERI MILANO packages are carefully sealed in a box with an adhesive tape with MARZERI MILANO logo print tape around the sides of the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact MARZERI MILANO at firstname.lastname@example.org. If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the MARZERI MILANO commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
RETURN TERMS AND CONDITIONS
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, clients must follow the instructions above. MARZERI MILANO reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. MARZERI MILANO reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, MARZERI MILANO will deduct a 10% administrative/re-stocking fee from the refund.