Marzeri Milano

SHIPMENT INFORMATION

  • SHIPMENT

    Shipments are via DHL or other courier chosen by MARZERI MILANO and are free.
    Invoices will be issued in electronic format only.

  • SHIPMENT DATE

    Orders with available merchandise are shipped the day after the order placement from Monday-Friday 9:00 a.m. – 5:30 p.m. (Orders placed on weekends are shipped on the following Monday). In all cases, MARZERI MILANO reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

    Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. MARZERI MILANO ships worldwide using DHL EXPRESS delivery.

     Estimated transit time after dispatch:

    USA and Canada: 1-3 days, according to the final destination

    Europe: 1 day for major cities / 2-3 days for remote areas

    South America: 3-4 days

    Asia and the Middle East: 2-3 days 

    Australia and Oceania: 2-3 days for major cities / 4-5 days for remote areas

    Africa: 2-4 days

     

    MARZERI MILANO shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of MARZERI MILANO.

  • SHIPMENT TRACKING

    When the order is shipped, Clients receive an E-mail from MARZERI MILANO specifying the tracking number and a direct link to monitor the shipment status.

  • SUCCESSFUL SHIPMENT DELIVERY

    Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. MARZERI MILANO packages are carefully sealed in a box with an adhesive tape with MARZERI MILANO logo print tape around the sides of the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact MARZERI MILANO at info@marzerimilano.com. If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the MARZERI MILANO commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.