Frequently Asked Questions
Where are Marzeri Milano shoes made?
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Every pair of Marzeri Milano shoes is ethically handmade in Italy using time-honored techniques in family-run artisanal workshops. We combine Italian shoemaking heritage with modern design and next-gen vegan materials.
What makes Marzeri shoes sustainable?
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Our collections are crafted from premium plant-based materials that are fully animal-free and selected for durability, comfort, and beauty. We also operate through a low-impact model, offering pre-orders and small-batch production to minimize waste.
Do you ship internationally?
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Absolutely! We offer complimentary express worldwide shipping. No matter where you are, luxury and sustainability will find you through our seamless global service.
Can I see the shoes in person before purchasing?
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Currently, we operate exclusively online as a direct-to-consumer brand. However, our shopping experience is risk-free: enjoy 15 days of free worldwide returns or exchanges if the shoes don’t meet your expectations.
Do you offer pre-orders?
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Yes. Select styles are available on a pre-order basis, allowing us to produce consciously and avoid overstock. Each pre-order product page clearly states the expected delivery window. All pre-orders qualify for returns and exchanges.
Can I track my order?
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Of course. Once your shoes begin their journey, you’ll receive a tracking link via email with real-time updates. Our customer care team is always ready to help.
How do I choose the right size?
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Our shoes follow European sizing. We recommend measuring your feet in the evening using our detailed size guide. If you're between sizes, we suggest going up. Exchanges are always free.
Do you offer technology to help with fit?
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Yes. We're developing an AI-based fit assistant for foot scanning and 3D visualization. Until then, our sizing guide and expert support ensure accuracy.
Are your shoes comfortable?
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Absolutely. Each pair is designed for everyday elegance with lightweight soles and ergonomic construction. Comfort is built into every step.
Are your shoes suitable for formal wear?
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Yes. Styles like Noto, Firenze, and Cernobbio are perfect for boardrooms, weddings, and other refined occasions, combining elegance with ethical craftsmanship.
Are your materials durable?
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Yes. We use high-performance plant-based materials engineered to match or exceed the durability of traditional leather. Our shoes are designed to age beautifully and last for years.
Are your shoes waterproof?
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While not fully waterproof, many of our materials are water-resistant. A soft white cloth is usually enough to remove dust. You can also protect your shoes with our dedicated care kits.
What if I need to return or exchange my shoes?
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No worries at all. We offer free worldwide returns and exchanges within 15 days of delivery. Items must be unworn and returned in original packaging for a full refund to your original payment method.
What does your guarantee cover?
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We stand behind the quality of our Italian craftsmanship. If there's a manufacturing defect, we’ll offer an immediate replacement or refund. For all other issues, our customer-first return policy has you covered.
How do I care for my Marzeri Milano shoes?
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Our innovative plant-based materials require similar care to fine leather. Each product page includes a care button with specific tips. For regular maintenance, a soft white cloth removes dust with ease. For deeper care, we offer care kits (€45) with vegan-safe formulas tailored to each material.
I still have questions. Can I speak to someone?
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Absolutely. Reach us anytime at info@marzerimilano.com or message us on Instagram. Our team is here to help with anything you need — from fit advice to styling tips.
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